See english version below

Politique de Retour // Echange

Si plus de 15 jours se sont écoulés depuis que vous avez reçu votre article, nous ne pourrons malheureusement pas accepter d'échange ou de retour.

Pour tous les articles "Handmade" nous n'autorisons aucun retour en raison de la personnalisation que nous avons spécifiquement réalisée pour vous.

Pour être éligible à un retour, votre article (à l'exception des articles "Handmade") doivent être non portés et dans leur état original tel que vous l'avez reçu. Il dolt également être dans son emballage d'origine.

Article également non retournable:
Carte-Cadeaux

Pour accepter votre retour nous vous demanderons une preuve d'achat.Certaines situations peuvent amener à un remboursement partiel (Si applicable).Tout article qui n'est pas renvoyé dans son état d'origine, qui est endommagé ou présente des manques ou des altérations pour des raisons indépendantes de notre volonté ne sera pas accepté.

Remboursement (Si applicable)
Une fois votre colis reçu et vérifié, nous vous enverrons un email pour vous prévenir que nous avons bien reçu votre colis. Nous vous dirons également si nous acceptons ou pas votre retour.

Si votre retour est accepté nous créditerons alors votre carte de crédit ou votre méthode de paiement initiale (Paypal) sous dix jours maximum. 

Si vous n'avez pas reçu vos remboursement sous dix jours et après avoir vérifié auprès de votre banque, écrivez-nous à  info@jmlegazel.com.

Articles vendus en soldes (si applicable)
Seuls les articles achetés au prix normal non remisé peuvent être remboursés ou échangés.

Echanges (si applicable)
Nous échangeons un article seulement s 'il arrive défectueux ou endommagé.

Si vous souhaitez l'échanger pour le même article envoyez nous un email à info@jmlegazel.com et renvoyez nous votre article à:

Boutique JMLEGAZEL

Palais des Congrès

2, place de la porte MAILLOT

75017 Paris

FRANCE.

Carte-Cadeau
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping address
Return your product to: Boutique JMLEGAZEL - Palais des Congrès - 2, place de la porte MAILLOT Paris FR 75017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Return Policy


Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

For items "Made to Order" no return is authorized due to the personal customization you ask for.

To be eligible for a return, your item (except items "Made to Order") must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, damaged or with missing parts for reasons not due to our error will be not authorized.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jmlegazel.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@jmlegazel.com and send back your item to: Boutique JMLEGAZEL - Palais des Congrès - 2, place de la porte MAILLOT 75017 Paris FRANCE.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping address
Return your product to: Boutique JMLEGAZEL - Palais des Congrès - 2, place de la porte MAILLOT Paris FR 75017

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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