FAQ JMLEGAZEL

A question?

WE ARE HERE TO HELP YOU:

+33 (0) 1 40 68 03 72

Where

Write to us: workshop@jmlegazel.com

ORDERS

 

To request a patina different from that presented on a shoe or leather goods, you can either choose from the patinas already produced on this model or choose from our Patina Palettes .

The price of the patina is already included in the price of our articles.

Be careful : Don't forget to add the desired shoe or leather goods to the basket first!...

 

All our patinas are made "by hand" in our Parisian workshops.

Patinating, waxing and glazing "lovingly" takes a long time, so it usually takes 25/30 days for shipping.

Do not hesitate to contact us: workshop@jmlegazel.com

Use our contact form .

or write to us: worskhop@jmlegazel.com

Refer to our EU / UK / US conversion tables and check your size by consulting our Size Chart.

WE OFFER FOUR PAYMENT POSSIBILITIES:

1) VIA YOUR SECURE PAYPAL ACCOUNT

2) BY VISA AND MASTERCARD BANK CARD

3) PAYMENT IN X 3 FREE OF CHARGE WITH YOUR CREDIT CARD** (ONLY FOR OUR FRENCH CUSTOMERS)

4) BY BANK TRANSFER TO THE FOLLOWING ACCOUNT:

Please note that your order will only be put into production after full payment.

JMD LABEL INTERNATIONAL SAS

IBAN: FR76 3006 6105 2100 0203 2370 162

SWIFT: CMCIFRPP

With the exception of our accessories (shoetrees, cleaning products, socks...) all our items are made "by hand" and exclusively for you.

We therefore generally do not accept returns for shoes and leather goods except during the first order in the event of a size error.

Read our Return Policy .

We ship to almost EVERY country in the world with DHL Express.

Depending on the region of the world where you are, the delivery time varies between one day and three days after the completion time of the patina.

We offer free delivery in France, and in the rest of the world for all orders over 590 €.

WE ALSO OFFER DELIVERY COSTS DURING ONE-TIME PROMOTION OPERATIONS.

Our team of master skaters create all our patinas "by hand". This is why the completion time for all these patina, waxing and glazing operations takes between 25 and 30 days.

PRODUCTS

To please your loved ones, nothing could be simpler than offering them a Gift Card .

Use the search box at the top left of the page.

Ex: " Italian ", " Richelieu ", " Boottine "

- Always put shoe trees (in raw, unvarnished wood) in your shoes.

- Alternate the wearing of your shoes. Never wear them twice in a row.

- Use quality products for both waxing and icing .

- You can also watch our shoe care videos ...

VARIOUS

Visit this page to find our points of sale.

You can find our Press Kit here .

We're glad you asked!

You can be informed of our Offers & News by subscribing to our Newsletter .

We offer you our Loyalty Program which will give you many advantages.

EARN POINTS:

1€ PURCHASE = 1 LOYALTY POINT

- 500 POINTS = 5% DISCOUNT

- 700 POINTS = FREE SHOES

- 1,000 POINTS = 10% DISCOUNT

- 1,500 POINTS = 20% DISCOUNT

CONSULT MY LOYALTY PROGRAM